Program Benefits

Once you've successfully completed our OUTRIGGER Expert Advisor Certification and OUTRIGGER & Culture courses, you'll become a certified OUTRIGGER Expert Advisor. Check out some of the benefits:

1. Redeem your reward points for complimentary room nights at one of the following properties:
   • OUTRIGGER Reef Waikiki Beach Resort
   • OUTRIGGER Waikiki Beachcomber Hotel
   • OUTRIGGER Kona Resort and Spa
   • OUTRIGGER Mauritius Resort and Spa
   • OUTRIGGER Fiji Beach Resort
   • OUTRIGGER Koh Samui Beach Resort
   • OUTRIGGER Surin Beach Resort
   • OUTRIGGER Khao Lak Beach Resort
   • OUTRIGGER Kā‘anapali Beach Resort
   • OUTRIGGER Kaua'i Beach Resort & Spa
   • OUTRIGGER Waikiki Paradise Hotel (formely OHANA Waikiki East)
2. A free welcome amenity delivered in your name to your clients upon arrival. Client stay must be 3 nights or longer.
   Click for welcome amenities by property
3. Reward points for every reported, paid, client-night stay. Earn 100 points per night on qualified bookings. Click for reward points by property. (*Client stays at OUTRIGGER Maldives Maafushivaru Resort earn 300 points per night)
4. Reward points for completing learning courses. Earn 600 points upon the completion of the OUTRIGGER Expert Advisor Certification Course and an additional 100 points upon completion of each additional course.
5. When you’ve earned a minimum of 2,000 points, redeem rewards for complimentary room nights.
6. Exclusive Expert Advisor incentives and offers.
7. Invitations to exclusive OUTRIGGER Expert Advisor events.
8. Quarterly e-newsletter.
9. OUTRIGGER Expert Advisor Help Desk whenever you need assistance.
    

Welcome Amenity

Report a booking of 3 nights or longer and your clients receive a free welcome amenity upon arrival, delivered in your name.  Please note these helpful guidelines:

1. A welcome amenity is provided for client stays of 3 nights or longer.
2. One welcome amenity is awarded per reported booking.
3. A booking must be reported online.  Please allow a minimum of 5 business days prior to your client’s arrival to process the amenity request.  If your client is traveling within 5 business days, please report your booking as soon as possible and we will always do our best to accommodate.
4. Bookings can be made through a tour operator, travel website, GDS or direct with OUTRIGGER Resorts & Hotels.
5. Welcome amenities vary by property and may change from time to time without prior notice.

Rules for Redeeming Reward Points

Redeem your reward points for complimentary room nights when you reach a minimum of 2,000 points in your account. Each increment of 2,000 reward points is valid for one complimentary room night at one of the following hotels:

• OUTRIGGER Reef Waikiki Beach Resort
• OUTRIGGER Waikiki Beachcomber Hotel
• OUTRIGGER Kona Resort and Spa
• OUTRIGGER Mauritius Resort and Spa
• OUTRIGGER Fiji Beach Resort
• OUTRIGGER Koh Samui Beach Resort
• OUTRIGGER Surin Beach Resort
• OUTRIGGER Khao Lak Beach Resort
• OUTRIGGER Kā‘anapali Beach Resort
• OUTRIGGER Waikiki Paradise Hotel
• OUTRIGGER Kaua'i Beach Resort & Spa

Enjoy your rewards. You deserve it!

Rules for redeeming reward points:

1. Reward points are awarded on paid, completed, client-night stays. Bookings may be reported any time prior to clients’ arrival, up to 30 days after client departure. Bookings reported more than 30 days after client departure will not be eligible for reward points.
2. Each night is equivalent to 100 points.
3. An account balance of less than 2,000 points has no value.
4. An account balance of less than 2,000 points may not be redeemed for room nights.
5. Points may not be sold or transferred at any time.
6. Complimentary room nights are non-transferrable.
7. Rules and reward points are subject to change at any time without prior notice.
8. Up to 2 complimentary room nights per stay; additional room nights at OEA exclusive rate.
9. Blackout dates may apply.

Help Desk

Monday - Friday, 9:00 a.m. - 5:30 p.m. HST.
Worldwide phone: +1-808-921-6807
Toll-free: +1-855-707-2582
Send email.

Global Sales Representatives

North America:
Bob Froio, Director of Sales & Marketing – North America
Contact Bob Froio

Cindy Cunningham, Global Account Director – Northeast, Southeast, Midwest
Contact Cindy Cunningham
Territory: MN, WI, MO, MI, IA, IL, IN, OH, FL, GA, AL,
DC, NE States, WV, NJ, NY, CT, NC, SC, SD, ND, PA, KY
TN, MD, DE, MA, VA

Geraldine (Geri) Harvey, Global Account Manager – Southwest & Texas
Contact Geraldine Harvey
Territory: S. CA, AZ, NM, TX, LA, CO, Rocky Mountains

Rob Taylor, Global Account Manager – Northwest & Canada
Contact Rob Taylor
Territory: N. CA, NV, OR, WA, UT, ID, MT, WY, NE, AK, Canada

Oceania:

Maria Alaveras, Director of Sales
Contact Maria Alaveras
 

Japan:

Utako Furushima, Regional Director of Sales & Marketing
Contact Utako Furushima

Reservations Hotline

Call our travel advisor reservations hotline if you have questions or need assistance.

Reservations Hotline:
Toll-free U.S., Canada & Guam: 866-585-6579
Toll-free fax: 800-622-4852
Send email.

GDS Chain Code: OR
GDS Help Desk: 800-662-8888