About the program

Program Benefits

These benefits are yours when you become a certified Outrigger Expert Advisor:
 

1. Redeem your reward points for complimentary room nights at one of the following properties:
   • Outrigger Reef Waikiki Beach Resort
   • Waikiki Beachcomber by Outrigger
   • Outrigger Kona Resort and Spa
   • Outrigger Mauritius Resort and Spa
   • Outrigger Fiji Beach Resort
   • Outrigger Koh Samui Beach Resort
   • Outrigger Surin Beach Resort
   • Outrigger Khao Lak Beach Resort
2. A free welcome amenity delivered in your name to your clients upon arrival. Client stay must be 3 nights or longer.
   Click for welcome amenities by property
3. Reward points for every reported, paid, client-night stay. Earn 100 points per night on qualified bookings. Click for reward points by property
4. Reward points for completing learning courses. Earn 600 points upon the completion of the OEA Certification Course and an additional 100 points upon completion of each additional course.
5. When you’ve earned a minimum of 2,000 points, redeem rewards for complimentary room nights.
6. Exclusive Expert Advisor incentives and offers.
7. Invitations to exclusive Outrigger Expert Advisor events.
8. Monthly e-newsletter.
9. Outrigger Expert Advisor Help Desk whenever you need assistance.
    

Outrigger Expert Advisor Learning Courses

New learning courses are regularly added to our online education center. Outrigger Expert Advisors earn additional reward points for successful completion of these optional courses.
Click for more about Learning Courses
 

Welcome Amenity

Report a booking of 3 nights or longer and your clients receive a free welcome amenity upon arrival, delivered in your name.  Please note these helpful guidelines:

Welcome Amenity by Property

1. A welcome amenity is provided for client stays of 3 nights or longer.
2. One welcome amenity is awarded per reported booking.
3. A booking must be reported online.  Please allow a minimum of 5 business days prior to your client’s arrival to process the amenity request.  If your client is traveling within 5 business days, please report your booking as soon as possible and we will always do our best to accommodate.
4. Bookings can be made through a tour operator, travel website, GDS or direct with Outrigger Hotels and Resorts.
5. Welcome amenities vary by property and may change from time to time without prior notice.

Welcome Amenity by Property

Points Per Property

Points are awarded for every reported, paid, client-night stay at the below properties:
 

Rules for Redeeming Reward Points

Redeem your reward points for complimentary room nights when you reach a minimum of 2,000 points in your account. Each increment of 2,000 reward points is valid for one complimentary room night at one of the following hotels:

• Waikiki Beachcomber by Outrigger
• Outrigger Kona Resort and Spa
• Outrigger Mauritius Resort and Spa
• Outrigger Fiji Beach Resort
• Outrigger Koh Samui Beach Resort
• Outrigger Surin Beach Resort
• Outrigger Khao Lak Beach Resort

Enjoy your rewards. You deserve it!

Rules for redeeming reward points:

1. Reward points are awarded on paid, completed, client-night stays. Bookings may be reported any time prior to clients’ arrival, up to 30 days after client departure. Bookings reported more than 30 days after client departure will not be eligible for reward points.
2. Each night is equivalent to 100 points.
3. An account balance of less than 2,000 points has no value.
4. An account balance of less than 2,000 points may not be redeemed for room nights.
5. Points may not be sold or transferred at any time.
6. Once reward points are redeemed, you cannot cancel, exchange, or reimburse redeemed points.
7. Complimentary room nights are non-transferrable.
8. Rules, reward point awards, and levels are subject to change at any time without prior notice.
9. Up to 2 complimentary room nights per stay; additional room nights at OEA exclusive rate.

Help Desk

Contact the Outrigger Expert Advisor help desk
Monday - Friday, 7:30 a.m. - 4 p.m. HST.
Worldwide phone: +1-808-921-6807
Toll-free: +1-855-707-2582
Monday - Friday: 7:30 a.m. - 4 p.m. Hawaii Time

Global Sales Representatives

North America:
Bob Froio, Director of Sales & Marketing – North America
Contact Bob Froio

Cindy Cunningham, Global Account Director – Midwest & East
Contact Cindy Cunningham

Geraldine (Geri) Harvey, Global Account Manager – Southwest & Texas
Contact Geraldine Harvey

Rob Taylor, Global Account Manager – Northwest & Canada
Contact Rob Taylor

Oceania:
Maria Alaveras, Director of Sales
Contact Maria Alaveras

Japan:
Utako Furushima, Regional Director of Sales & Marketing
Contact Utako Furushima
 

Reservations Hotline

Call our travel advisor reservations hotline if you have questions or need assistance.

Reservations Hotline:
Toll-free U.S., Canada & Guam:
866-585-6579
Toll-free fax: 800-622-4852

Send email.
GDS chain code: OR
GDS help desk: 800-662-8888